Refund & Cancellation Policy

Effective Date: July 08, 2025

1. General Policy

Government AI Academy (“GAIA,” “we,” “us,” or “our”) is committed to providing high-quality educational services. This policy outlines your rights and responsibilities when requesting refunds, cancellations, or transfers.

2. Training Courses

• Full Refunds – Requests received 7 or more business days before the course start date are eligible for a full refund.

• Partial Refunds – Requests received 3–6 business days before the course start date may receive a 50% refund.

• No Refunds – Requests made less than 72 hours before the course start date are non-refundable.

3. Webinars & Live Online Events

• Cancellation by GAIA – If we cancel a session, you will receive a full refund or a credit toward a future session.

• Missed Sessions – No refunds for missed sessions; however, replays will be made available when possible.

• Transfers – You may transfer registration to another eligible individual in your agency by notifying us at least 48 hours before the session.

4. Subscriptions & Ongoing Services

• Subscriptions may be canceled at any time via your account settings.

• Refunds for unused portions are generally not provided unless required by law.

5. Processing of Refunds

Approved refunds will be issued within 10 business days to the original payment method.

6. Contact

For refund or cancellation requests, contact us at:

Email: Support@GovernmentAIAcademy.com

Phone: +1 (512) 450 - 3489